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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Madden 24 Keeps Crashing

Hi @jswetter 

Can we try the following if you have not?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

5 Replies

  • LOCKandLOADED32's avatar
    LOCKandLOADED32
    2 years ago

    this does not work. i’ve tried almost everything i possibly can for my game to work but nothing is working. my game just freezes then dashboards me. i have dropped hundreds of dollars into this game just for it not to work. please fix your game. 

  • nuggets732's avatar
    nuggets732
    2 years ago

    Just started happeing to me too seems like EA just stops answering

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