Forum Discussion

EA Staff (Retired)

Re: Madden 24 PS5-EA Server keeps Disconnecting Mid-Games in different Game Modes

Thanks for reaching out to the Madden NFL 24 community on Answers HQ.

when you have a moment can we try the following steps?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database

Thawne04
1 year ago
I'm having the same exact issue, I've already completed your troubleshooting steps. Those are the first things I did. I also haven't had the ps5 long myself and EVERYTHING else works perfectly. It's just Madden that's the issue. I have taken screenshots of the connection dropping, as well as a network test within 10 seconds and my internet was over 130mbps. I've tried to submit a ticket and for some reason you guys won't even let me, it says the page is down over and over again.
kognito17
Seasoned Rookie
1 year ago
This wasn’t the solution