Forum Discussion

Community Manager

2 years ago

"Servers cannot process your request" error - Head to Head

Hi everyone, Are you getting a "servers cannot process your request" error when you're trying to play Head to Head? Please share the information requested below! Which platform are you p...

technical issues

Anonymous

2 years ago

Approved

I can't even log in to MUT, I can play every other game mode except MUT.

Trying to get into MUT presents the error message, "Our servers cannot process your request at this time. Please try again later." and kicks me back into the home screen.

EA_Illium

EA Staff (Retired)

2 years ago

HI @KMKPC

Would it be possible to get more information on this?

Platform:
PSN ID/Gamertag:
Are you getting an error message?
Which modes does this happen in?
Does this happen when loading into a specific more or performing an action in a mode?
Does this happen to any other account on the device?
What type of network are you using? (Wired, Wireless, Hotspot)
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag and an EA app Error ID

Cheers!

GreyFox227
2 years ago
@EA_Illium Would it be possible for your devs to not have the mentality of 12 year olds?
LilUziiiiBert
Rising Newcomer
2 years ago
Would it be possible to get more information on this?
Platform: pc
PSN ID/Gamertag: liluziiiibert
Are you getting an error message? your previous game is still being processed
Which modes does this happen in? h2h all madden regular
Does this happen when loading into a specific more or performing an action in a mode?
Does this happen to any other account on the device?
What type of network are you using? (Wired, Wireless, Hotspot) wired
Is anything else happening?
Please share any steps you've tried to far to resolve the issue: