Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

"Servers cannot process your request" error - Solo Battles

Hi everyone, Are you getting a "servers cannot process your request" error when you're trying to play Solo Battles? Please share the information requested below! Which platform are you p...
technical issues
Chriser1969's avatar
Chriser1969
2 years ago

Cant connect to solo battles,it says can't connect to servers at this time,and it will not let me play the last games on the ultimate team 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Chriser1969 Would it be possible to get a bit more information?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Are you able to connect to other online modes?

Does this happen to other accounts on your device?

Does this happen during a match, or when trying to connect?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

 

 

Cheers!

    • Chriser1969's avatar
      Chriser1969
      2 years ago

      Now the new challenges came out on ultimate team and it says can't connect to servers at this time,getting very flustrated

  • Chriser1969's avatar
    Chriser1969
    2 years ago
    • Chriser_1969  ps4,not getting error messages,does it in both,8/15/2023,tried resetting interner and re downloaded madden 24,
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hi @Chriser1969 When you have a moment can we try the following?

      • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
      • Verify you signed into your PSN account
      • Check for updates 
      • Restore Licence
      • Try the steps in our Connection and Advance Connection Guides 
      • Open your PS5 NAT Type
      • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
      • Entering Safe Mode and Rebuild your PS database
      • artankard's avatar
        artankard
        2 years ago
        @EA_Illium Just worked on doing this and it changed nothing. Still getting the same error; "Our servers cannot process your request at this time. Please try again later."

        From what I have experienced with this, it is not a hardware or software issue, but a profile issue once it occurs. I unlinked my account, and relinked it to the EA servers, and the error was gone. Unfortunately, so was everything I had done since the early access had unlocked. Hopefully that will help focus the efforts to get this fixed because right now, I am losing time every day this season continues and I am unable to play solo draft.
  • pooanator123's avatar
    pooanator123
    2 years ago

    Hi, I’m experiencing the same issue. Been since Friday around 1pm it stoped working. First stated the error page then everytime now takes me to straight rewards for the week.

    console : Xbox s

    location : west coast (California)

    started : Friday after 12/1pm currently still experiencing the issue.

    -able to play other game modes

About Madden NFL 24 Technical Issues & Bugs

Need support with tech. performance, or connectivity issues in Madden NFL 24? Join us here to discuss troubleshooting.3,393 PostsLatest Activity: 5 hours ago