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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

"Servers cannot process your request" error - Solo Battles

Hi everyone, Are you getting a "servers cannot process your request" error when you're trying to play Solo Battles? Please share the information requested below! Which platform are you p...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Chriser1969 Would it be possible to get a bit more information?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Are you able to connect to other online modes?

Does this happen to other accounts on your device?

Does this happen during a match, or when trying to connect?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

 

 

Cheers!

Chriser1969's avatar
Chriser1969
2 years ago
  • Chriser_1969  ps4,not getting error messages,does it in both,8/15/2023,tried resetting interner and re downloaded madden 24,
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Chriser1969 When you have a moment can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
    • artankard's avatar
      artankard
      2 years ago
      @EA_Illium Just worked on doing this and it changed nothing. Still getting the same error; "Our servers cannot process your request at this time. Please try again later."

      From what I have experienced with this, it is not a hardware or software issue, but a profile issue once it occurs. I unlinked my account, and relinked it to the EA servers, and the error was gone. Unfortunately, so was everything I had done since the early access had unlocked. Hopefully that will help focus the efforts to get this fixed because right now, I am losing time every day this season continues and I am unable to play solo draft.

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