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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

"Servers cannot process your request" error when entering MUT

Hi everyone,  Are you getting a "servers cannot process your request" error when you're trying to enter Madden Ultimate Team? Please share the information requested below!  Which platform ...
technical issues
Baer667's avatar
Baer667
Seasoned Novice
2 years ago

Same here, also in Germany. Can't login any evening after work since 14.05.2024

Worked during the day on the weekend and early Tuesday morning this week.

Can't play in the evening since 9 days. No help from EA Help at all.

Do something in Europe/Germany about this! Fix your Servers EA!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

For those of you in Germany, could you let me know which ISP you're on?

    • cemor1987's avatar
      cemor1987
      New Novice
      2 years ago

      Also Telekom

  • Baer667's avatar
    Baer667
    Seasoned Novice
    2 years ago

    Telekom

    • Warwolff_6-4's avatar
      Warwolff_6-4
      2 years ago

      Same here, also Telekom

      • acedblwing's avatar
        acedblwing
        2 years ago

        its a telekom problem, i tried a mobile hotspot from my mobile ( O2) and connected to my ps5 and it worked right now, if i switch to my normal internet connection ( Telekom) i get the error...

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      We don't have an update on this yet. For now, the best I can advise is to contact support for Telekom to see if they can assist. Chances are good, we won't have any news until next week.

      • cemor1987's avatar
        cemor1987
        New Novice
        2 years ago

        How can this be a telecom problem? We can play normal online h2h. only ultimate team doesn't work

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