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bhasse's avatar
bhasse
2 years ago
Solved

Trying to unlink from an old email

ok i have been trying to unlink my xbox account from my EA account because its tied to an old email/phone number i don't have access to any more. Case #178433172 i was litterally being sent the code...
technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey @bhasse This is something our support team will need to help you with. 

    As for the trouble with your chat window, can you check different case categories when creating a new case to see if that will give you the option to start a new chat session? 

    Click here on your PC: https://help.ea.com/en/contact-us/   

    1. Search for and select 'EA App' in the search bar.   
    2. In the left menu, click on 'Manage my account'.   
    3. Then, choose 'I need help logging into my account'.  

     

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Strange, but thank you for letting us know. I will review the form on our website. I hope you were able to chat with our adviser without logging in.

fda3b0c15adf963's avatar
fda3b0c15adf963
2 years ago

I am having the same issue. I cannot unlink my gamertag/xbox profile because it is associated with an email : disabled.ea.com

chat support has been giving me the run around not able to help me. I have submitted a case to remove ban with my gamertag from this email that I do not own. 

how do I move forward for ea to approve the unlinking of my account? I have two case numbers:187427860 and  187402109. And I still cannot be helped from ea. 

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