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Surzint's avatar
Surzint
1 year ago
Solved

Unable to connect to EA Servers Xbox

"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information." I’ve been showed this message while trying t...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    Hi there, @Surzint 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@Surzint 

Great! If you have any other issues, please reach out again. Good luck and have fun!

Grutty33's avatar
Grutty33
1 year ago

I’ve done all the recommendations. I’ll get on and start a game then I’ll get booted out saying unable to connect.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Grutty33 

    Are you on a wired or wireless connection?

    • Grutty33's avatar
      Grutty33
      1 year ago

      Wireless 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @Grutty33 

        Chances are excellent that is the issue. Can you switch to a wire or is your router too far away?

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