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Surzint's avatar
Surzint
2 years ago
Solved

Unable to connect to EA Servers Xbox

"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information." I’ve been showed this message while trying t...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @Surzint 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago
@Grutty33 wrote:

Brought the modem into where the TV is and all, but still no luck

You should be taking your console and TV/monitor within a wire's reach of the router.  Moving the modem closer and remaining wireless is not going to resolve this.

Grutty33's avatar
Grutty33
10 months ago

Hey so I bought an Ethernet cable and still no luck. It’s saying can’t connect to the dhcp. No idea what that is but can you pleaseee advise. Madden is dropping this week and I can’t keep getting booting. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @Grutty33 

    When you view the network settings screen on your Xbox, does it say you're using IPv4, 6 or both?

  • Grutty33's avatar
    Grutty33
    10 months ago

    IPv4 

  • Grutty33's avatar
    Grutty33
    10 months ago

    I feel like at one point I was getting both 4 and 6 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @Grutty33 

    Having just IPv4 is fine. Try following the steps in the article here for using alternate DNS settings.

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