Forum Discussion

Not applicable

2 years ago

Solved

Wrongly banned;Please refund.

Since I’ve been banned since December 15. Please refund me all the money I’ve spent on this game. I’ve forgiven bugs, but I cannot forgive you wrongly banning me, and you clearly have no intention of reviewing my account in a timely manner, and letting me play the game that I used to enjoy.

technical issues

blakebaugh42
2 years ago
@EA_Barry @How long am I supposed to wait for a “ timely” response? I appealed on the 15th. If themes of Service team cannot provide a response today, I expect a full refund.

6 Replies

EA_Barry
Community Manager
2 years ago
@blakebaugh42

If you have appealed a ban using the process below, we ask that you allow time for a response, thanks.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.
blakebaugh42
Not applicable
2 years ago
@EA_Barry @How long am I supposed to wait for a “ timely” response? I appealed on the 15th. If themes of Service team cannot provide a response today, I expect a full refund.
boygamer979
Not applicable
2 years ago
I havnt got back to about my wrongful ban either I have no access to online play, I got banned for absolutely no reason this issue needs to be fixed
blakebaugh42
Not applicable
2 years ago
I got the ban overturned conveniently after reporting this crap to the BBB (better business bureau), but I still feel like I deserve make rights for not being able to play the game. @EA_Barry
CheeeezeyBurger
Not applicable
2 years ago
I am feeling the same way as you, I just filed with the BBB thank you for informing me about them. I feel that I deserve make right for the time I haven't been allowed to use my account especially since it was during the holidays and there were so many deals in the shop.
NeverOn69
Not applicable
1 year ago
Sorry for necro post. Did this ever get resolved for you?

I play strictly offline and now Im randomly banned and about to request a refund for banning me when I only play offline.