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Strohs13's avatar
Strohs13
3 years ago

XBox controller is not recognized in game after launching Madden 24.

After launching Madden 24 the game does not recognize my Xbox controller and only allows keyboard input to play the game.  The controller is plugged in and recognized by by Windows 10.  The Xbox game...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @Strohs13 Have you tried switching to wireless with BT or the Xbox adapter? 

Also to check to you have any other programs, overlays, or security software that might be causing a conflict with the controller?

Cheers!

  • Strohs13's avatar
    Strohs13
    3 years ago

    I connected the controller using Bluetooth as suggested instead of USB and the controller is still not recognized in game after launching Madden.  The controller is recognized in all other games I play with no issues, it's only Madden 24 that is not recognizing it.     

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @Strohs13 To confirm is it a Microsoft controller (is so which one?) or a third-party device?

      Can you check for any windows updates or updates for the controller drivers?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      Hi @Strohs13, I wanted check if there has been any change or if your still running into issues with the Xbox controller?

      • Limo1464's avatar
        Limo1464
        10 months ago

        This is happening for all pc players. We can’t play the game unless we use mouse and keyboard. 

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