That's something you'll need to talk to your ISP about. Since it works on a completely different connection, this would be an issue with your ISP or home network equipment. Try contacting their support to see if they are noticing anything that would cause this.
Community ManagerDo you get that message when playing other online games? It's possible that has something to do with not being able to log in to Madden.
Community ManagerAs a test, try switching your connection to use a mobile hotspot. Let me know if that connects or not. This is just as a test and not meant to be a permanent solution if it works.
Community ManagerThat's something you'll need to talk to your ISP about. Since it works on a completely different connection, this would be an issue with your ISP or home network equipment. Try contacting their support to see if they are noticing anything that would cause this.
