Can’t access road to playoffs in mut

@PRAYxxASH 

It won't restore your results. I was hoping it would prevent this from happening going forward. Which platform are you playing on?

Xbox 

bro that is ridiculous smh so i have to play double the games to earn the same reward as everyone else? on top of that now i have to go through double the risk of elimination all because of a bug?

@PRAYxxASH 

We don't know if this is a bug or if it's related to something we can troubleshoot. What platform are you on?

XBOX LIVE

bro its not even tracking my playoff objectives for "road to recovery wins" so its not unlocking part 2 for me. i also posted about this over a month ago and no one got back to me. this is getting out of hand its literally one problem after another i wasted my damn money on a broken game

@PRAYxxASH 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Try playing again and let me know if your win counts or not.

no didnt work

@PRAYxxASH 

Thanks for trying. I'm going to look into this further and get back to you when I have an update.

@PRAYxxASH 

Can you send me a private message with the following details so we can investigate this further?

• Xbox Gamertag
• Approximate time/date you got a win and it wasn't recorded
• Your time zone

Also, if you can get a video of this, that would greatly help. Please put it up somewhere it can be streamed and provide a link to it. Thank you.