Forum Discussion

1 year ago

Solved

Can I merge EA accounts or am I gonna lose all my ultimate team stuff until 3-11

I didn’t know my PlayStation account was linked to my old EA account when I started ultimate team this year. When I went to Link it to the right platform and the EA account I now lost all of my ult...

EA_Aljo
1 year ago
Hi there, @brandon9704

Unlinking a platform account and linking it to a different EA account will cause all the content and progress to be lost. You'll need to relink to the previous EA account. Unfortunately, there's a 6 month wait between linking accounts before this can be done again. You can try contacting an advisor to see if there are any other options. Please follow the instructions here to open a case. Thank you.

EA_Aljo

Community Manager

1 year ago

Hi there, @brandon9704

Unlinking a platform account and linking it to a different EA account will cause all the content and progress to be lost. You'll need to relink to the previous EA account. Unfortunately, there's a 6 month wait between linking accounts before this can be done again. You can try contacting an advisor to see if there are any other options. Please follow the instructions here to open a case. Thank you.

brandon9704
1 year ago
Thank you how do I contact an advisor no option for that
- EA_Aljo
  Community Manager
  1 year ago
  @brandon9704
  
  Please follow these instructions:
  
  Go to https://help.ea.com/en/help-home/
  
  Type EA Account into the search field
  
  Select the EA Account tile
  
  Click on See more topics
  
  Click on 'I need to update my EA account information'
  
  Click on the option for chat