Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

Logged onto Madden and received the "Madden is free for a limited time." Then it asks if I want to "Start Free Trial" or "Upgrade to the Full version," but I own the game. Is this a glitch or am I tripping?

Why when I open madden 25 it says trial only. I own MVP bundle. Have been playing since the game came out. 

I bought the MVP bundle and now when i log in the game says "Welcome to the Madden NFL 25 Trial"

Is anyone else getting this??

Madden suddenly not working. I bought the bundle with CFB 25 on Xbox. Had the issue where it wouldn’t let me install the game, and after giving me no problems playing since then, it now suddenly says I don’t own the game again, even though I do. I’ve been trying to get answers since last night and nobody will respond. This is ridiculous. You people wanted us to buy the bundle, we did, and its been nothing but problems. This is why people are wary about buying stuff digitally; you try and rip us off and we have to deal with a hassle and being ignored by your wonderful staff when its you who messed up.  

I pre-ordered Madden 25 about a month before it went live. I've been playing it just fine since the start. Well after this recent update (9.3.2024) - xbox is now only giving me a 'free trial' version.

what gives? can someone please help!

Hey Everyone,

Would it be possible to get more information on this?

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
  
• Do you have an EA Play or Game pass sub?
  
• Should your account own Madden 25, or game share with another account?
• Are you getting an error message?
• Please share any steps you've tried so far to resolve the issue:
• If possible, share a Screenshot or Clip...

Cheers!

Gamertag is Beasty9510

Playing on Xbox Series X

I have GamePass Ultimate which includes EA Play sub

My account owns Madden via the Madden 25/CFB 25 MVP Bundle. Paid for it 7-14-24.

No error message, just a message telling me I’m playing a trial and trying to get me to pay for it (again) screenshot of this enclosed

I’ve reset my Xbox, reset my internet, I’ve removed and put back my profile on my xbox, I’ve done a factory reset on Xbox. 

I’ve enclosed a screenshot of the main menu with the message informing me I’m only playing the trial, and a screenshot of my install file which shows I bought the MVP Bundle with CFB25.

Same issue

Gamertag: Ruzhyo46

Xbox Series X

Game Pass Ultimate Sub which includes EA Play.

My account owns the game - I bought the CFB/Madden bundle

I am getting "Welcome to the Madden NFL 25 Trial" - not an error per se except i own the game and have been playing the full version.

I have had to go through the store which states I own the game. Appears to have loaded but I am concerned this will wipe after 10 hours.

I purchased the MVP version back on July 20th as I have NCAA football 25 as well but for some reason when I opened up madden 25 it was saying I was on the trial version, asking me to upgrade to the full version…. I just want a game that works….. 

• EA ID (PSN ID/Gamertag): Luftbud
• Which platform are you on? Xbox Series X
  
• Do you have an EA Play or Game pass sub? Game Pass sub (Luftbud)
  
• Should your account own Madden 25, or game share with another account? YES,  I paid for the deluxe CFB/Madden MVP Bundle on 21MAY2024.  
• Are you getting an error message? It tells me that I am using a trial version and must go to the store and purchase.  I go to the store it says that I own this, I click the button that I own it and it takes me back to the game.  That being said, it doesn't seem to be patched.  I cannot import into a franchise, etc...  
• Please share any steps you've tried so far to resolve the issue: Deleted the game with ALL data multiple times and getting the same issue.
• If possible, share a Screenshot or Clip... REVIEW the OTHER screenshots associated with this issue.

This has to be the most disappointing of Madden launches that I have experienced.  As someone who is a football fan and has been playing NFL sims since Tecmo Bowl, I cannot believe the NFL allows EA to maintain the exclusive license. 

It was bad enough that EA NEVER disclosed that there would be no integration or way to export draft classes from CFB and put them in Madden, as it worked 14 years ago.  So EA * me into paying $150 for an MVP bundle, and then Madden NEVER WORKS?????  HOW????

Unbelievable.  I will be filing complaints with my financial institution, Microsoft, and the Michigan Attorney General's office.  EA should not be allowed to steal from people like this. 

EA should be ashamed of this launch and how it treats its loyal customers.