Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

Gamertag is Beasty9510

Playing on Xbox Series X

I have GamePass Ultimate which includes EA Play sub

My account owns Madden via the Madden 25/CFB 25 MVP Bundle. Paid for it 7-14-24.

No error message, just a message telling me I’m playing a trial and trying to get me to pay for it (again) screenshot of this enclosed

I’ve reset my Xbox, reset my internet, I’ve removed and put back my profile on my xbox, I’ve done a factory reset on Xbox. 

I’ve enclosed a screenshot of the main menu with the message informing me I’m only playing the trial, and a screenshot of my install file which shows I bought the MVP Bundle with CFB25.

Same issue

Gamertag: Ruzhyo46

Xbox Series X

Game Pass Ultimate Sub which includes EA Play.

My account owns the game - I bought the CFB/Madden bundle

I am getting "Welcome to the Madden NFL 25 Trial" - not an error per se except i own the game and have been playing the full version.

I have had to go through the store which states I own the game. Appears to have loaded but I am concerned this will wipe after 10 hours.

• EA ID (PSN ID/Gamertag): Luftbud
• Which platform are you on? Xbox Series X
  
• Do you have an EA Play or Game pass sub? Game Pass sub (Luftbud)
  
• Should your account own Madden 25, or game share with another account? YES,  I paid for the deluxe CFB/Madden MVP Bundle on 21MAY2024.  
• Are you getting an error message? It tells me that I am using a trial version and must go to the store and purchase.  I go to the store it says that I own this, I click the button that I own it and it takes me back to the game.  That being said, it doesn't seem to be patched.  I cannot import into a franchise, etc...  
• Please share any steps you've tried so far to resolve the issue: Deleted the game with ALL data multiple times and getting the same issue.
• If possible, share a Screenshot or Clip... REVIEW the OTHER screenshots associated with this issue.

This has to be the most disappointing of Madden launches that I have experienced.  As someone who is a football fan and has been playing NFL sims since Tecmo Bowl, I cannot believe the NFL allows EA to maintain the exclusive license. 

It was bad enough that EA NEVER disclosed that there would be no integration or way to export draft classes from CFB and put them in Madden, as it worked 14 years ago.  So EA * me into paying $150 for an MVP bundle, and then Madden NEVER WORKS?????  HOW????

Unbelievable.  I will be filing complaints with my financial institution, Microsoft, and the Michigan Attorney General's office.  EA should not be allowed to steal from people like this. 

EA should be ashamed of this launch and how it treats its loyal customers.