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n1ke97's avatar
n1ke97
6 months ago
Solved

Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

Been playing since the game launched and now it is telling me I have a trial version. I bout the CFB/Madden deluxe bundle.
  • EA_Kent's avatar
    EA_Kent
    5 months ago

    Hi everyone, 

    I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know. 

    Thanks again for your patience while we were working on getting this sorted! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 months ago

Hey everyone, 

We're currently looking into the issue that's preventing some Madden NFL 25 owners from playing the game right now. We will follow up here and let you know when we have any updates to share. 

In the meantime, please give the following steps a try to see if it helps: 

  1. Launch Madden NFL 25
  2. Reach the Main Menu and get the Trial error message
  3. Hit the Xbox button on your controller
  4. Go to Profile & System
  5. Select Log Out
  6. Log back in with the same account once you reach the Account Login screen
  7. Return to Madden NFL 25. You should see the game reconnect to the servers
  8. You should no longer see the Trial error

Thank you for bearing with us while we're working on getting this fixed. 

NiceOfPG's avatar
NiceOfPG
6 months ago

When I sign into alternate profile then back to my original profile i am allowed to play one challenge before reverting back to saying this trial can only be played on the account that downloaded it.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 months ago

    @NiceOfPG 

    Appreciate you giving it a shot! Do you also have the MVP bundle with College Football 25, or do you only have Madden NFL 25 by itself? 

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