I just got this game for my birthday. I have it on ps5 on a disc. When I install it onto the ps5 the game won't even load to the menu. The ps5 is on the most recent software update and madden game is also updated to version 1.006.000. The CE 108255-1 error screen comes up immediately when trying to load the game. I followed all the support steps provided on the Sony support page. I've tried uninstalling it and reinstalling it. I've gone into safe mode and rebuilt the database, that didn't work. I factory reset my ps5 and reinstalled it and it still comes up with the CE 108255-1 error. haven't been able to even reach a loading screen let alone a game menu. what's the deal?

@EA_Illium The first comment in this thread literally says that he already tried the Sony Error Code support suggestions... Shows how much you guys are really working on this! Fix the 9/3/24 update. It's the game not the console. People are reporting it on all 3 platforms.#BringBackNFL2K

Seriously, do you guys even give a crap? Read the post, tried all those steps. It’s something with the game, not PS5. Only game this happens with. This game is the buggiest game i have even had. To much time spent trying to create opportunities to make money throughout the game, not enough attention to the performance

Not sure if you all understand the severity of this issue, but in the past 3 days this error code is the #1 searched thing on google for Madden 25. Understand your company prioritizes by the number of people who have reported the same issue but there are definitely more than the few of us who have reported in this thread that have the same issue. #1 request at least a response saying you’re troubleshooting, & #2 request you all increase the priority of the issue to your tech department. We all paid our money to enjoy this game but are unable to at this current time.

@EA_Kent@EA_PulsarPeople can't even load into the game thanks to the CE-108255-1 Error code. Forget Superstar Mode... This guy can't even play the game at all!! @notlincecum SMH. I don't wanna see another reply from EA until they fix this error code. #BringBackNFL2K

The madden 25 that I bought online on my PS5 keeps crashing with an error code CE-108255-1. I have cleared the done everything PlayStation asked me to do even reset the Ps5 but the game keeps crashing with this error message. I have deleted the game and downloaded a new one but the same issue. Please how can I resolve this issue

Madden 25 CE 108255-1 Error Code | EA Forums

38 Replies

famestar32
6 months ago
The madden 25 that I bought online on my PS5 keeps crashing with an error code CE-108255-1. I have cleared the done everything PlayStation asked me to do even reset the Ps5 but the game keeps crashing with this error message. I have deleted the game and downloaded a new one but the same issue. Please how can I resolve this issue
BWolf201
6 months ago
@EA_Kent @EA_PulsarPeople can't even load into the game thanks to the CE-108255-1 Error code. Forget Superstar Mode... This guy can't even play the game at all!! @notlincecum SMH. I don't wanna see another reply from EA until they fix this error code. #BringBackNFL2K
EA_Illium
Community Manager
5 months ago
Hi @notlincecum @BWolf201 @famestar32

Thanks for letting us know what you're running into!

For the error code, can we try the following steps shared by Sony?
BWolf201
5 months ago
@EA_Illium The first comment in this thread literally says that he already tried the Sony Error Code support suggestions... Shows how much you guys are really working on this! Fix the 9/3/24 update. It's the game not the console. People are reporting it on all 3 platforms.
#BringBackNFL2K
Kingkahlil7
5 months ago
@EA_Illium The very first comment shows that he tried everything, I’m another person telling u I’ve tried everything & still I keep getting an error code it’s UR game not OUR console.
aaronthompkins
5 months ago
Platform:
PlayStation 5
Please specify your platform model.
Sony PlayStation 5
What is your gamertag/PSN ID?
ucme330
Date/time issue occurred
09/03/24 - 09/04/24
What type of issue do you have?
Lost Player and Pre-Order Bonuses After Game Update in Madden 25
Which mode has this happened in?
Superstar (Now called "Face of the Franchise")

Summarize your bug
I’ve encountered a serious issue with Madden 25 on PlayStation 5 following the most recent update. Initially, everything was working fine—I had built my player up to a 99 overall in what was then called Superstar Mode. I was able to use the 4,500 points and other bonuses I received as part of the Madden 25 and College Football 25 pre-order bundle to progress in the game.
However, after the last update, the game began crashing every time I tried to play. I followed troubleshooting steps to resolve the issue, but after doing so, the game reset, and I lost all my progress. Now, the mode is called Face of the Franchise, and my player, career, and all associated progress have been completely erased. I also no longer have access to any of the pre-order bonuses.

How often does the bug occur?
Every time (100%)
Steps: How can we find the bug ourselves?
I submitted detailed crash reports every time it happened for error code: CE-108255-1

What happens when the bug occurs?
I've lost all game data since trying to troubleshoot the crashes

What do you expect to see?
As a resolution, if it’s not possible to recover my player, I would like the pre-order bonuses restored so I can start over again.
notlincecum
Seasoned Novice
5 months ago
@EA_Illium I already followed all those steps before coming to this forum. still unable to play the game.
mguth33
Seasoned Rookie
5 months ago
Seriously, do you guys even give a crap? Read the post, tried all those steps. It’s something with the game, not PS5. Only game this happens with. This game is the buggiest game i have even had. To much time spent trying to create opportunities to make money throughout the game, not enough attention to the performance
Mico1015
5 months ago
Not sure if you all understand the severity of this issue, but in the past 3 days this error code is the #1 searched thing on google for Madden 25. Understand your company prioritizes by the number of people who have reported the same issue but there are definitely more than the few of us who have reported in this thread that have the same issue. #1 request at least a response saying you’re troubleshooting, & #2 request you all increase the priority of the issue to your tech department. We all paid our money to enjoy this game but are unable to at this current time.
aaronthompkins
5 months ago
I included all of that information in my original post