I need help, my game crashes on PC as soon as a play is picked. I am able to load the game, load any mode, but as soon as a play is picked, instant crash. I have fully updated drivers, madden 24 works fine. I attempted to clear EA App cache and tried VSync on, fullscreen/windowed. Nothing is fixing it. Please help.
Community ManagerHey, @SickMyDuckX Thanks for the vid, Can you attach a DxDiag for me?
Im loading it up now to see if I get the same.
same thing is happening to me any fix?
There is the DxDiag.
Madden 25 will completely crash immediately after I call a play every time. I've already tried rebooting my PC, repairing the game files, and even completely reinstalling the game
Any update on this?
Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? oVoBucket
Date/time issue occurred 1155PM 8/12/24
What type of issue do you have? Gameplay
Which mode has this happened in? Play Now
Summarize your bug I loaded into an online rank game and suddenly loaded out of it and got a lose on my undefeated record
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I really don’t know maybe not give anybody a lose is these situations
What happens when the bug occurs? I get and lose on my record without having the chance to play
What do you expect to see? My record to go back to 6-0 or whatever and 0 because I have not lost hey
My ranking got messed up
Community Manager@29STIX29
Crashes are no fun, let's see what we can do to fix that.
First, it could really help us figure out what could be the cause if you provide us a DxDiag so we can see your PC specs, driver dates, and error messages.
Can you attach it for us to your next reply?
Also, do you happen to be running any overlays or other programs in the background while you're playing?
How to pull a DxDiag:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Community ManagerHey, folks
We tried to test this last night to see if we could get it to crash in every game, but we could not.
When you get a chance, can you run through the following checklist and let us know if any of the steps work for you?
First, if you are in full screen, change it to windowed mode. If you are like me and you have more than one monitor on your PC, make sure the game is not in full-screen windowed mode.
EA App's Cache (Top Left Menu > Help > App Recovery)
Launch the game
From the main menu in-game, click Creation center
Load/delete files - All
Delete all files except franchise/Team Builder (if this applies) > Avoid deleting anything that is offline, or you will have to start that mode over.
If you have downloaded playbooks or anything like that, I would recommend deleting them as well.
