Re: cant connect to madden ea server

I've clicked that but it's just a faq I don't see anywhere To contact live help 

It’s been 48 hours and I still cannot connect to the EA servers for Madden 25.  Last played successfully Saturday early afternoon.  I clicked the link you provided for the last person and it is of zero help.  Does not lead to a person, nor to a screen to pose the help issue.  

i also have ncaa football and can get on there (as well as my other non ea games) fine.  Just Madden 25.  What’s the fix?  Frustration is mounting.

I was hoping u were ea responding. I sent three emails and made this community forum post and no one got back to me. I'm done with EA sports 

Sorry to disappoint.  So after 72+ hours of searching through this board and the EA "help" site I figured I should look for help topics that would give me the chat option.  You would think that the chat option would be a first level option for users in dire need of help, but no.  I clicked "How do I get a refund?"  Sure enough, the chat option popped up.  First Associate was very cordial and relatively helpful and patient.  I have an xBox-S and they gave me a couple of things to troubleshoot with.  "Adi" walked me through changing the DNS settings - no help, and then asked me to use my mobile hot spot.  But once I did that we became disconnected.  That did not help either by the way. 

So I got back in chat and got a new associate.  "Salyam".  They were absolutely horrible.  They sent me links to this community thread and to EA Help. I begged for help.  They repeated themselves saying they were recording the notes so that someone else could look into the fix. I again asked to be walked through a process to fix the server issues.  I asked 4 times if there were only 2 trouble shoot options - finally they responded and said yes, for the xbox there are only 2 troubleshoot options (change DNS settings and logon using mobile hotspot).  I find this very hard to believe.  They also told me to go XBox and ask them.  Ultimately, I spent 100 minutes in chat with these EA Help fools.  But this last person, Salyam, was the absolute worse.

Before I crashed from exhaustion, I contacted XBox help.  Within 3 minutes I was in touch with an associate who walked me through a fix (reset the console, be sure to keep the apps and games).  I did this, had to restore my console as new through my app, and probably 8 minutes later, I relaunched Madden and saw the damn servers not available again.  I took a breath, hit the a-button again, and BOOM, it was fixed.  I shut down, re-launched, and no problems.  I was on chat with them for less than 15 minutes.

Maybe resetting your PS5 console will do the trick.  

This whole experience was very disappointing.

I've looked through help and can't find anything to start chat or chat with advisor. 

This is what I see when after resetting my password and then under bans it's says 0 but when I try to relink the playstation I see this. I haven't played the madden franchise in 10+ years. 

thanks but I don't want to reset the ps5 and have to re-download and set up everything 

@Zpo007 

Do not reset your console. 

You have an account issue that needs to be resolved by our Advisors.

Please contact them using the steps provided.

Thanks.