Forum Discussion
12 Replies
- EA_Aljo12 months ago
Community Manager
Please contact an advisor to have them check your account for the Deluxe version of Madden 25. Let's confirm you have the entitlement for it. Cases can be opened here.
- @EA_Aljo I'm also having this issue
- EA_Aljo12 months ago
Community Manager
Please try everything suggested in this thread and contact an advisor as I mentioned above if you still need help.
- @EA_Aljo I tried everything and it's still crashing. I tried using different consoles and it still didn't work. I can log in using different accounts but not the one I bought the game on.
- EA_Aljo12 months ago
Community Manager
Unfortunately, I'm out of ideas. Please contact an advisor as this appears to be an account related issue.
- @EA_Aljo How do I contact an advisor?
- EA_Aljo12 months ago
Community Manager
There's a link to those instructions in one of my posts above. #13.
I'm also having this issue. The game is completely unplayable on both the Xbox One S and the Xbox One X due to this.
You ever get this figured out? I’m having the same issue. They said “working “ on it but it’s been over a week..
- vkrrmj312 months agoNew Traveler
@ryanleonbarker wrote:You ever get this figured out? I’m having the same issue. They said “working “ on it but it’s been over a week..
did you try linking new EA account to your gamertag ?
- @vkrrmj3
I will try this - vkrrmj312 months agoNew Traveler
@ryanleonbarker wrote:
@vkrrmj3
I will try thisLet me know please
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