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12 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @edurk2244 

    Please contact an advisor to have them check your account for the Deluxe version of Madden 25. Let's confirm you have the entitlement for it. Cases can be opened here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @ITG19 

    Please try everything suggested in this thread and contact an advisor as I mentioned above if you still need help.

  • @EA_Aljo I tried everything and it's still crashing. I tried using different consoles and it still didn't work. I can log in using different accounts but not the one I bought the game on.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @ITG19 

    Unfortunately, I'm out of ideas. Please contact an advisor as this appears to be an account related issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @ITG19 

    There's a link to those instructions in one of my posts above. #13.

  • I'm also having this issue. The game is completely unplayable on both the Xbox One S and the Xbox One X due to this.

  • You ever get this figured out? I’m having the same issue. They said “working “ on it but it’s been over a week.. 

  • vkrrmj3's avatar
    vkrrmj3
    New Traveler
    12 months ago

    @ryanleonbarker wrote:

    You ever get this figured out? I’m having the same issue. They said “working “ on it but it’s been over a week.. 


    did you try linking new EA account to your gamertag ?

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