Token upgradable players cannot add token to upgrade players

Having the same issue as I was having with Madden 24. First promotion and its happening with the first player Jabrill Peppers. When getting a promotional token upgrade player in Ultimate. It shows that I have the upgrade token for the player example Jabrill Peppers but when it searches to add the token, it does not appear in my items even though its there. I lost out on several players with Madden 24 that were upgradable but could never add the token to upgrade. How do I get this technical issues resolved. Its already happening again and I've only been playing 3 days.