Hello Demonpuke666, Welcome to our forum!
I can see, you have already contacted EA.
I would just like to note, that EA TOS team and EA Support team are different teams.
QUICK: The support team can only check the status of your ban; for example if you didn't got the email:
https://help.ea.com/en/help/faq/contact-ea-help/
LONG WAITING (10+ days): If you want information on ban reason or wants to appeal the ban, you need to contact the TOS team:
https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/