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25BeltBoyz's avatar
25BeltBoyz
Rising Newcomer
12 days ago
Solved

Compromised Account

Hey I just got my account hacked/logged into and banned and I been trying to dispute it for weeks and the only solution EA had for me was to wait more after talking to 3 different assistants is two weeks and to dispute it again. It has to be another way to get it fixed .I even wondered if they could link my two accounts and out my ultimate team on the account where the auction house works but idk can someone help me out.

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  • EA_Shepard's avatar
    EA_Shepard
    12 days ago

    25BeltBoyz When it comes to compromised accounts, depending on the circumstances, they are handled only with Live Support and Terms of Service. Support can only unlink accounts that are not yours. For example, if the person who hacked your account added their account, it would be removed.

    They cannot transfer accounts or content from one to another. Unfortunately, support would have to go over the issue and/or escalate it depending on the severity. 

    My suggestion is to contact chat and not email and discuss it with them there even if you have already. Community Managers are not supported, so we don't have the ability to change anything on a player's account when it gets compromised.


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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 days ago

    25BeltBoyz When it comes to compromised accounts, depending on the circumstances, they are handled only with Live Support and Terms of Service. Support can only unlink accounts that are not yours. For example, if the person who hacked your account added their account, it would be removed.

    They cannot transfer accounts or content from one to another. Unfortunately, support would have to go over the issue and/or escalate it depending on the severity. 

    My suggestion is to contact chat and not email and discuss it with them there even if you have already. Community Managers are not supported, so we don't have the ability to change anything on a player's account when it gets compromised.


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Hey I just got my account hacked/logged into and banned and I been trying to dispute it for weeks and the only solution EA had for me was to wait more after talking to 3 different assistants is two weeks and to dispute it again. It has to be another way to get it fixed .I even wondered if they could link my two accounts and out my ultimate team on the account where the auction house works but idk can someone help me out.

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Hey I just got my account hacked/logged into and banned and I been trying to dispute it for weeks and the only solution EA had for me was to wait more after talking to 3 different assistants is two weeks and to dispute it again. It has to be another way to get it fixed .I even wondered if they could link my two accounts and out my ultimate team on the account where the auction house works but idk can someone help me out.

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Compromised Account","moderationData":{"__ref":"ModerationData:moderation_data:12103940"},"body":"

25BeltBoyz When it comes to compromised accounts, depending on the circumstances, they are handled only with Live Support and Terms of Service. Support can only unlink accounts that are not yours. For example, if the person who hacked your account added their account, it would be removed.

They cannot transfer accounts or content from one to another. Unfortunately, support would have to go over the issue and/or escalate it depending on the severity. 

My suggestion is to contact chat and not email and discuss it with them there even if you have already. Community Managers are not supported, so we don't have the ability to change anything on a player's account when it gets compromised.


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