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heaven4242's avatar
heaven4242
6 months ago
Solved

Madden 25 Our servers cannot process your request at this time.

I keep getting the following error: Error… Our servers cannot process your request at this time. Please try again later.  this happens when I try to play anything in ultimate team. I also tr...
  • EA_Illium's avatar
    EA_Illium
    6 months ago
    Hi @heaven4242, Can you try generating a new lineup in MUT and confirm if the error message continues?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

@SlapShotSal 

Try deleting the personal saved data for Madden 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate Madden 25 and delete the saved data

SlapShotSal's avatar
SlapShotSal
6 months ago

I’m on PS5. Are you saying to delete my profile?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    @SlapShotSal 

    No. Following those instructions does not delete your profile.

    • SlapShotSal's avatar
      SlapShotSal
      6 months ago

      Just did that. Deleted my PS5 save. So when I relaunched Madden, it made me go through settings, etc again.

      Unfortunately same error message came up when I went into MUT.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        @SlapShotSal 

        As a test, try changing your connection to use a mobile hotspot. Let me know if that connects or not. This is just a test and not meant to be a permanent solution if it works.

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