Hey, folks
If your premium pass is showing locked and not giving credit, etc. We need the following:
Platform
EA ID
If PS (PS4 or PS5) version downloaded
PSN ID/Xbox Gamertag ID
The screenshot showing Premium Pass locked
*marked as solution for player visibility - EA_Barry
I already did that. It is showing me the option to purchase the premium pass again. I have rebooted and restarted several times. It seems to take the money fine, but not deliver the goods. Had the same problem for Seasons 4 and 5. They eventually got around to it. though.
Community Managersocratezz if it isnt registering that you have it, we need a screenshot from within your game showing that it isn't registering.
I've attached when I bought my points this morning that I used to order the pass and my account with the pass not showing up.
Community Managerdhenley4 Thank you very much, following up on it
And this was for the new season yes? I see the 19th but I have to ask that this premium pass wasn't during the last season?
Thanks for talking with me, I've realized that was the team pass that I bought earlier. Sorry for the inconvenience.
