Forum Discussion

pocketgang8597's avatar
pocketgang8597
New Novice
6 months ago
Solved

Madden 25 Premium Pass Showing Locked After Maintenance

Does anybody have a direct line to someone who works for Madden NFL 25 Madden Ultimate Team? I need to ask them something important.
  • EA_Shepard's avatar
    EA_Shepard
    6 months ago

    Hey, folks

    If your premium pass is showing locked and not giving credit, etc. We need the following:

    Platform
    EA ID
    If PS (PS4 or PS5) version downloaded
    PSN ID/Xbox Gamertag ID
    The screenshot showing Premium Pass locked

    *marked as solution for player visibility - EA_Barry

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
6 months ago

socratezz if it isnt registering that you have it, we need a screenshot from within your game showing that it isn't registering. 

dhenley4's avatar
dhenley4
New Novice
6 months ago

I've attached when I bought my points this morning that I used to order the pass and my account with the pass not showing up. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 months ago

    dhenley4 Thank you very much, following up on it

    And this was for the new season yes? I see the 19th but I have to ask that this premium pass wasn't during the last season?

    • dhenley4's avatar
      dhenley4
      New Novice
      6 months ago

      Thanks for talking with me, I've realized that was the team pass that I bought earlier. Sorry for the inconvenience. 

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        6 months ago

        dhenley4 No worries. That is what I am here for!

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