I have the Madden version that gives you a 99 overall token for the new 99 overall Jalen Hurts card, the only thing is the token still isn't in my account for some reason. I've contacted EA help with a valid purchase history and spoke with two different people. They told me to report this on forums and said they would get back to me in 24-48 hours.

Boogs0216 Thank you. I escalated the case to see if we can get someone to look into the account. Keep an eye on your email for any updates! Thanks!

Missing 99 Overall token for Jalen Hurts

EA_Shepard
Community Manager
2 hours ago
Boogs0216 No worries at all!
Boogs0216
Newcomer
2 hours ago
I appreciate you!
EA_Shepard
Community Manager
3 hours ago
Boogs0216 Thank you. I escalated the case to see if we can get someone to look into the account. Keep an eye on your email for any updates!

Thanks!
Boogs0216
Newcomer
4 hours ago
Appreciate the response let me copy the exact transcript.
"I would like to inform you that we can not validate an old purchase so I am going to share this feedback with the game team. Please do not worry. However please report it on the forums as well https://www.ea.com/forums if there is any resolution to this the forums team will reach out to you." They also were surprised I hadn't received the content I purchased as I had a valid purchase history of the deluxe version of the game.
EA_Shepard
Community Manager
6 hours ago
Boogs0216 Reporting this here doesn't get missing content added. Community Managers aren't support, and we don't grant content. =If there are enough players stating that something is wrong, we send it to the games team and they look.

Support would be the ones to go through missing content. If they say they cannot help and send you here, I am afraid that would be incorrect.

When they looked at your account, what specifically did they tell you?