Missing Rookie Premieres and Crossover Rewards

I have my cards they just aren’t updating am I missing something my gamer tag on Xbox ma1d352

Loged onto madden durring final .I it's of superbowl and wet through defense and offense to see what changes needed to be made a d poof it tells me I have a gap on defense, I go through my players to find out my lvl 95 ovrl Ray Nichske is completely gone from my binder, after chatting with support until almost 1 am I'm informed it's still there on my account and it could be a glitch. I follow all steps to renew license , log out and back in and it's still not there! I've spent too much money every year on this game and this is the last straw, lost my franchise last 2 madden ago and I've had it. They take players to make you buy players.