Re: Season 4 Premium Pass is locked or broken

same problem asking to re purchase

PC EA APP
wampo73

Im on Xbox 

Glitchgod187

EA account is shogun4775

same problem as the others. I have already paid for the premium.  After the update it is asking me to purchase again. I can’t see objectives or get what I should from new offers. 

Mine isn’t working

Xbox

JustBigmike26

I purchased the premium pass as well when season 4 dropped. Now when I login all premium rewards are locked and it wants me to pay again. My gaming platform is an Xbox X sires. 

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@EA_Kent wrote:

Hi everyone, 

We appreciate you reaching out about this. 

When you've got the chance would you mind sharing a bit more info so we can pass this along? 

• Which platform are you playing on?
• What is your Xbox Gamertag, PSN ID, or EA Account ID? 

Thank you! 

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Platform: PlayStation 5

PSN: kingdutch

There is no reason to make us pay extra for something then it randomly just gets taken away. Unacceptable. Fix it. 

Thank you! 😡

WHats wrong with training packs mine aren't there 

trying to make me re pay for S4 pass.  Mr SnakeK3509.  have received many previous awards i log on today since zero chill and it’s telling me i need to pay again and is locking remaining rewards

xbox series X

Ps5

OAKRIDGE

Same; I had paid for premium and now when I go to Field pass it makes me choose between Premium and Free, and if I choose Premium it is making me purchase/use 1500 pts.  I’m on PS5, gamer tag mscjmr123

Psn

ps5

redspindr

It is happening to everyone. EA Kent coming in clutch as usual.

It is CRIMINAL EA executives knew this was happening and left for the day. These type things just do not happen with other games. 

Then they cherry pick that people play all year into July. well, no kidding. That is when RP cards come out to carry over to next year.

NOBODY is buying in to it being a random problem with certain players. In this instance PAID players that EA so desperately wants to be their target audience.

We can just throw Goodell and his cronies at the NFL as well. They continue to sit on their hands towards the monopoly EA has in Professional American football. 

Same issue. 
I noticed it after buying the Zero Chill Premium pass.

platform: PS5

Tag: PapaDurias

I paid for the premium pass but now I am being asked to pay

ps5

Psn id = djgtek

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@EA_Kent wrote:

Hi everyone, 

We appreciate you reaching out about this. 

When you've got the chance would you mind sharing a bit more info so we can pass this along? 

• Which platform are you playing on?
• What is your Xbox Gamertag, PSN ID, or EA Account ID? 

Thank you! 

---

Playing on PS5 

PSN ID=Deadser

Gamer tag and EA account name is KillerBeeBuzz

My platform is PC using the EA App - however I have asked twitch streamers including Gutfoxx, ZANmadden and Skimbooo23 and the have this same issue on console platforms.  Additionally as you will see here and on X all platforms seems to have this bug.

To recreate the problem go to the Season 4 Field Pass screen -
Click on the ''OBJECTIVES'' tab

Then you will get the page asking to pay for Premium pass or the use the free version

This happens each time even if you select free version

To move forward the free button must be clicked 3 times - there is no ''back'' button option

If you have already paid for the premium version the next screen {see attached} will show your current progress and it will show in the PREMIUM version

HOWEVER there is now another odd button alert in the middle above the progress bar saying ''X Purchase level 500''
each time you return to the ''OBJECTIVES'' tab you must repeat the entire process described above

This bring up a new question - is the Zero Chill premium included with Season 4 or is that a separate and entirely new purchase?

I will create a bug ticket to be helpful

Thank you

@hellerbat
1. thanks for the tip with clicking 3 times, i always restarted madden completely because i cant leave the screen.
2. i guess your fieldpass looks like intended. the new button "purchase level" was there as well on all previous seasons short of their ending. EA has putting this up earlier in season 4 because of the coming holidays. it just means that you now can buy levels, instead leveling up by completing objectives.
3. looks that zc premium pass needs to be buyed seperately for 1050 points.

So should I be able to just click “free pass” and bypass the screen and it should still recognize that I paid for the premium pas already? Not sure if this is the work around everyone is doing.

ps5

psn= djgtek

PS5

[edit: email address removed]

PS5

PSN: pshmoneyyy420

NewDR MENTARY xbox series x

Same thing happened to me but when I went through the motions of purchasing the premium rewards it took my points again. I want a refund. Gamer tag is youcamdoit 

NAAAAAA. My Premium field pass is not completely GONE. 

It will allow a duplicate purchase. Check my account youcamdoit.