Forum Discussion

MoneyMitchYKTV1's avatar
MoneyMitchYKTV1
8 months ago

request refund for mut points still on acct bought accidentally?

How would i request a refund for mut points bought by my child? it was on a gift card a one time payment that we tried to cancel before processing, we could have just used my debit and the gift card ...
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
8 months ago
@MoneyMitchYKTV13,

I'm not sure if it's possible to un-redeem gift cards. Where did you buy those MUT points exactly?
MoneyMitchYKTV1's avatar
MoneyMitchYKTV1
8 months ago

Appreciate the response. What I meant was the card used to purchase the points was a visa gift card that was given to me and is different from the one on file which would normally be used. Just bought them in the marketplace store though 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @MoneyMitchYKTV13,

    Ah, I understand. That might make things easier.

    When you say the marketplace store, I guess a better question would have been what platform do you play on? Is it the EA app, PlayStation, Xbox, etc.? We can only help with purchases made directly via the EA app, but if you bought it elsewhere you'll need to reach out to them for any refund requests.

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