Re: Roster Download Issues

Totally agree man we been all over this but EA refuses to fix or acknowledge 

The fact that we spent our hard earned money on a product that we expect to perform the way it's advertised and when it doesn't, we are left with the company denying that there is even an issue and delaying the product being fixed is down right robbery, manipulation, bait & switch and just down right wrong. Could you imagine paying top dollar for a brand new car and then the steering wheel doesn't steer? Then company ignores your complaints and tells you everything is fine. Yea, thats us vs EA sports right now.

BigCA86​ exact same here. I’m at a loss for this whole thing. Did an online chat with EA rep. yesterday and it was the same BS sort of runaround where they ask platform, error message and other information that has nothing to do with this problem. They then told me after I explicitly said on on all their channels of communication (here & all socials and support chat I was in) that there’s hundreds of posts & comments all saying same thing. I was then told to check all the same channels regularly for updates and to voice issues. It’s like living in a twilight zone. Just want to say sincerely to EA, Fück your bottom tier on every level company and your pathetic lack of effort year in and year out.  They have wasted enough hours of everyone’s life writing in this dumbäss forum that it’s actually borderline cruel  at this point.

This is ridiculous.  I quit playing largely because of this 

Exactly. Me too
I’ve been on break and haven’t been able to consistently play because of this stupid dang issue and some thirsty players won’t give you the time to adjust your stuff 

EA_Kent​ acts like he doesn’t know what’s going on then gets upset when you inbox him 

fix the dang issue and you wouldn’t get an inbox you idiot 

They read it, EA_Kent​ answered with ignorance earlier as if nothing has happened the past two weeks. 

Then? ignored us, because they don't care at all

Yes this is insanely ridiculous, but the reality is… we’re just wasting our time trying to communicate our concerns. If you think for 1 second that EA is reading or seeing any of these issues on their end, think again. EA DGAF! 
The silence from them says it all. 

This is ridiculous, I need to ask for my plus refund since I can’t play 

I’m on break and have only played two games. Two games in 7 days and thought I’d be playing some games with having time off , but 🤔🤬

I stopped playing because I can’t get the players I need to be competitive. I download the roster before the game and it’s not the roster I set up . Pissed . 😡🤬

I’m with you 100% 

My feelings exactly 

Always something wrong with this game man. It's costing me games. I set my depth chart a certain according to my scheme. Those 2 30 seconds ain't enough time to set up my depth chart with thirsty dudes thirsty to jump right into action man..

agreed this sucks

It is the holidays so I'll give them that

Its also not updating your ranking points and division on the main h2h page u have to go-to leader boards to see your actual points. I'm 200 points higher then where they show me 

Why are they non responsive, this is horrible and wastes time.

I cannot believe how mad I am about this Roster crap. Perfect time to play during holidays off work and the game has f’ing issues with basic crap. Come on EA fix the **bleep** roster issue. Unfortunately not every player is going to sit there and let you adjust your stuff during a pause 

And they simply ignore paying customers. I am livid 

EA_Hux​EA_Edu​EA_Kent​michelrespawn​RecursiveFlux​ 

Crazy just crazy. I spoke to someone last week they said there is no issue and we are just sitting here like idiots 

RAIDER_DEV​ 

Did they even do a roster update today ? 
This is crazy the lack of accountability and acknowledgement by EA 

Hell, they haven't even RELEASED the week 16 roster update. Which should have fixed the problem. 

What a s**" show. Cause like...screw the community. Smdh 

I was hopeful a fix would have happened with this week's roster update, disappointed at the lack of communication from EA on any of these threads. 

I agree 100%

KsiZzler00

Great post summing up perfectly how I feel. This is such BS. 

They dont even give me 30 seconds smh

EA_Mio​EA_Edu​EA_Hux​ 

1. EA stands alone as being the truly worst  customer support & overall experience dealing with any sort of organization I have had my whole life. The worst not only in just your industry but for any business sector in either the private or public sectors.  The time people have wasted writing about issues that have become alarmingly more egregious within the past few years of Madden releases in a forum dedicated to your problem plagued products that you still  sell to people at a premium cost despite knowing that they are incomplete & knowing that there are major performance issues with the same recycled product that you pass off as new. But now we reach a point where your flagship, should-be-flawless, yearly release of a game is legit not functional.  Yet, despite this embarrassing level of incompetency stemming from not a game update even but an even more basic roster update, there has not been a single word muttered from anyone at EA here or anywhere for nearly 3 days. Is there just 0 pride taken whatsoever in how universally negative your products are received by your customer base?