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Franzfigo976's avatar
Franzfigo976
Seasoned Newcomer
1 month ago

Re: Cant get on the servers to play MUT

I can’t play on mut or in h&h or ranked  on my PlayStation 5 since 5 days ago because every time i recive always the same messages from EA “ lost you mr connection from ea servers” and “ our servers cannot process your request at this time”

I tried to log in with R2 and then using the suggested method of entering Superstar and then accessing Mut via notifications but it still gives me the same errors, I tried to log in via Madden News but it continues to give me the same errors... I uninstalled and installed the game again but the error remains and I reported the error and asked for assistance but I received no response.

i would love play to my game but at until today its impossible. 
Pls help me and solve this problem 

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    That workaround is specifically for not being able to connect to MUT. If you're frequently disconnecting, that is most likely connection related. Are you on a wireless connection by chance?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Disconnects and lag are common with wireless connections. Your best bet is to switch to a wire. You can also try the connection troubleshooting steps here, but as long as you remain on wireless, disconnects and lag are going to occur.

  • Franzfigo976's avatar
    Franzfigo976
    Seasoned Newcomer
    1 month ago

    My problem is that I can’t access to mut…my PlayStation is always connected and until 5 days ago i havent problems…

    i start the game and when im in the main menu, before click every option, i recived the messages lost connection and our servers cannot process your request. I read that many people have the same problem…its an ea servers problem.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    We're not aware of any issues with the servers currently. The workaround in this thread is specifically for those that can't connect to MUT. So, let's try some standard troubleshooting. First, power cycle your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know what happens. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Did you try this potential workaround? SupernachosTHX​ TeknoBug​ 

    1. Reconnect to EA Servers via Right Trigger/R2
    2.  Enter Superstar >Showdown Ranked
    3.  Exit Superstar to Main Menu
    4.  Go to Notifications and select "You've unlocked a MUT Item"

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