I started this over in Madden NFL 26 Bug Report Forum 3 days ago. While playing in the Trick-or-Treat (CPU), you start from a random house on Shadowbrook Circle. As you complete the event (3x), you earn candy to spend in the store as well as a new key to another random house, but on Grimhollow Lane. Again, as you complete the event (3x) you make progress towards the next set of houses on Duskmire Drive and the rewards get better with progression. When you get to the Undercourt Avenue set of houses you have tougher game modifiers, for example the "high chance to fumble". I personally, don't like that modifier as I've lost more times than winning all 3. So, here's the bug... I decided not to waste a lot of time and just sell the 415 Undercourt Avenue Key for 5 candy. Go to the store and buy a new Shadow Circle key for 50 candy. In doing this you are faced with it being LOCKED out, you can't purchase a new key as the game says you already own a key to use. I've tried entering each house but have no key and can't participate. I've checked my binder and nada. I've restarted my PS5, closed the game out ... still nada. No key and no way to purchase the key in the store for 50 candy. I've reported this to the Support Team and have spoken to several advisors over at ea help. Tonight, I had a more knowledgeable advisor that took time, and shared the link to this forum thread.
I've tried everything.. restarting my PS5, going into safe mode and clearing the cache / rebuilding the database.. even suggested that the only solution that I could see, would be to "restore" that dreaded 415 Undercourt Avenue Key, take back the 5 candy it sold for.. Then I'll just enter the event, and quit from within.. earning 5 candy and a pack containing the new random key for the Shadowbrook Circle. The modifier "high chance to fumble"..... should be changed to "fumble every snap".... it's ludicrous with the ball bouncing all over the field.. 'hot potato football' anyone...
the advisor tonight said he/she reported to their team, and to keep an eye out in game messages, and on twitter/X for updates.