I am requesting immediate escalation and a manual review of my open case Case #234460823
I followed the process outlined in the referenced article and have complied fully, but I am concerned about the lack of timely resolution. The new season is approaching, and I was intentionally saving these coins for the upcoming content drop. The delay is materially impacting my ability to participate as intended.
I want to be clear that I have never purchased coins, used exploits, glitches, automation, or any prohibited methods. I earned my coins through normal gameplay, pack purchases, and legitimate auction house activity. I also have receipts documenting the real money I have spent on packs, which directly contributed to the in-game assets and coins that were later removed.
At this point, I am requesting that this matter be escalated to a team capable of reviewing the case details, including the transaction history tied to my account. I am not seeking a generic policy response I am asking for a specific explanation of what activity triggered the adjustment and a manual review of the decision.
I understand frontline support limitations, but I am asking that this be forwarded to the appropriate team that can review and resolve the open case referenced above.
Thank you for your time and attention. I look forward to a prompt resolution.