Forum Discussion

Seasoned Newcomer

2 days ago

Madden stole my coins

I logged into Madden today and they took all my coins… 17million coins gone I have spent $1000s to get those and slowly have built them up buying every stocking present each drop.. now from them to j...

Community Manager

2 days ago

Hi there. We're not able to help with sanctions over the EA Forums. I recommend submitting a dispute so ToS can investigate this to see if it can be overturned. Instructions for appealing can be found in this article. Thanks!

Dustintheroad

Seasoned Newcomer

2 days ago

I am requesting immediate escalation and a manual review of my open case Case #234460823

I followed the process outlined in the referenced article and have complied fully, but I am concerned about the lack of timely resolution. The new season is approaching, and I was intentionally saving these coins for the upcoming content drop. The delay is materially impacting my ability to participate as intended.

I want to be clear that I have never purchased coins, used exploits, glitches, automation, or any prohibited methods. I earned my coins through normal gameplay, pack purchases, and legitimate auction house activity. I also have receipts documenting the real money I have spent on packs, which directly contributed to the in-game assets and coins that were later removed.

At this point, I am requesting that this matter be escalated to a team capable of reviewing the case details, including the transaction history tied to my account. I am not seeking a generic policy response I am asking for a specific explanation of what activity triggered the adjustment and a manual review of the decision.

I understand frontline support limitations, but I am asking that this be forwarded to the appropriate team that can review and resolve the open case referenced above.

Thank you for your time and attention. I look forward to a prompt resolution.