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xKiohh's avatar
xKiohh
Rising Newcomer
10 days ago

Permanently banned MUT account. What can I do?

I was banned for "Coin distribution," which I obviously have not done. I obviously appealed close to a month ago now and have patiently waited for responses as I'm pretty sure I was banned from EAs bot as many others have been. Now, 5+ appeals later, I don't understand how that is fair when I was banned for no reason. This happened to me on Madden 21 years ago, and months after they finally unbanned the account. This account I had 70M coins and 1k hours played, and it's just all gone because of a bot. I guess as I've asked for details on the ban and they have told me they cannot go into details. Which again makes absolutely no sense to me at all. What am I supposed to do? There is nobody  I can get in contact with? They wont even let me appeal anymore. 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi there. Unfortunately, there is no one you can talk to about this. The best I can advise is to submit another dispute so ToS can investigate your account again.

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