Superstar error

It has been like this for months. Since october type time last year for me. Its been posted about in forums a disgusting amount if times with no solution only one of the employees saying they will “look into it” but ended there. Obviously they arent going to fix it they only care about MUT transactions like buying MUT cash and packs. If a glitch or bug happens there its fixed in hours if not less but this has been a 2 1/2 month problem that hasnt been tended to.