The servers cannot process my request
Cuervo I have a question as to why the servers cannot process my request on going for a week as well as me clearing cache and uninstalling it and reinstalling. I’ve gotten no help to this matter
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey Authentic3geezy, can you please confirm the game and platform you're referring to?
Madden 26 Xbox X|S
- EA_cuervo
Thanks for the clarification. Can you please let us know which troubleshooting steps you've tried so far, apart from uninstalling and reinstalling the game?
I did turn off my WiFi and tested my connection before running the game I then switched profiles on the same console. Only then could I fully access all updates & challenges on Ultimate team, however the problem is my progress would be restarted and my money spent on the previous account would be all for nothing. What can be done to fix this issue?
What happened? Where’d you go? I’ve been waiting I’m owed answers
- EA_cuervo
Hey Authentic3geezy, I'm really sorry about the delay.
If one account has full access and the other doesn’t, that difference usually means something specific is going on with the account. Since we can’t review account details here on the EA Forums, the best next step is to reach out to EA Help. They can check your account directly and help you get this sorted.To contact EA Help, please click on this link: https://help.ea.com/en/ea-account/ and scroll down to the bottom of the page and click on "Contact Us".
I hope you get this sorted soon!
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