Unable to connect to Online Services

Question

Having an issue with Madden 26 on PS5 when loading into game it would display "MISCSERVICEGATEWAY_ERR_SYSTEM" then after about 5-10 seconds in menu would see "CONNECTION LOST". After signing back in and loading MUT, would see "Our servers cannot process your request at this time" before going back to "CONNECTION LOST". Issue has been happening since around December/January which could usually get around by loading into Madden using a hotspot but now this also has the same issue. Issue also occurring on different PlayStation/EA accounts

Have tried the following to resolve:
- Restart PS5
- Restart Modem/Router
- Change DNS settings on PS5
- Clear system cache
- Rebuild Database
- Unlink PlayStation Network Account from EA account, and re-linked
- Uninstall & Reinstall game
- Restored License

Have noticed a few others have also posted in this forum with the same issue. Is this a known issue with a workaround? Based in New Zealand

destineyskilla · Answer

This is also the only EA Game which I have issues accessing online services (College Football and EA FC working fine)

realbbakgong · Answer

having same issues in South Korea for some reason it's been ongoing problem from about week ago

bdolfc · Answer

Same problem. Contacted live chat today &amp; they ran me through troubleshooting but didn’t fix it so said they’d pass it on to technical team to investigate. Hopefully there’s a fix soon

alexxforest2 · Answer

Hi, I’m having persistent connection issues with Madden 26 on PS5 in New Zealand. Is this a known problem, and is there any workaround to fix it?

streety81 · Answer

Been happening for days for me. So frustrating&nbsp;

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Unable to connect to Online Services

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