Support is not supportive
I just had a horrible experience with a live chat agent. They did not resolve my issue, started sending irrelevant policy links, and then simply left the chat without properly concluding the matter. Very disappointing. I had an issue with a refund. Maybe others have experienced this as well: I purchased a package by mistake, requested refund right away, received an email confirming the refund request, and then… nothing. No updates and no record of the purchase in my account—it just disappeared. It’s a very unsettling situation, but the support I received made it even more disappointing. I was hoping this platform would be more flexible and supportive, but unfortunately, that was not the case. A truly frustrating experience.Madden 26 Teambuilder issue
small issue but it's infuriating considering we paid money for the game and some of us only play Franchise and use Teambuilder as a way to have a custom franchise. The helmet banners and chinstraps are appearing chrome/black in game instead of white (or any other color you choose) that it shows in Teambuilder. It even shows correctly in the preview in Download Center in game, but when you download the team and start a franchise, then play a game or view players in Adjust Lineup, the chinstraps and banners are chrome/black. It takes away from what our team is supposed to be. In Madden 25, the chinstraps and banners would automatically default to the color of your helmet. Initially in M26, it was working fine and no issues, but just in the past week this glitch has surfaced, PLEASE FIX OR I WILL NEVER PURCHASE MADDEN AGAIN UNTIL EA Loses the rights. It's ridiculous, .I'm so tired of being patient with this nonsense. Get TEAMbuilder right or remove it altogether. It's not fair to your customers and we're tired of the constant glitches. You also need to add more features like shoulder stripes (think NE Patriots, LSU tigers, etc.), sock stripes (Think Browns, etc.), and fix the sock issue (I make the undersocks blue and base white, ONLY one color shows up). What's the point of having the sock option in customization with no sock, low, med, high when it ALWAYS defaults to one style for the WHOLE TEAM. It's ridiculous. GET IT RIGHT EA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WOULD GET A REFUND BUT ITS TOO LATE. PLEASE FIX AND MAKE THESE IMPROVEMENTS.Madden 26 server issue .unable to connect to ea servers
Having an issue with Madden 26 on PS5 when loading its shows "MISCSERVICEGATEWAY_ERR_SYSTEM" then after a while its says "CONNECTION LOST". After signing back in and loading MUT, would see "Our servers cannot process your request at this time" before going back to "CONNECTION LOST".
Unable to connect to Online Services
Having an issue with Madden 26 on PS5 when loading into game it would display "MISCSERVICEGATEWAY_ERR_SYSTEM" then after about 5-10 seconds in menu would see "CONNECTION LOST". After signing back in and loading MUT, would see "Our servers cannot process your request at this time" before going back to "CONNECTION LOST". Issue has been happening since around December/January which could usually get around by loading into Madden using a hotspot but now this also has the same issue. Issue also occurring on different PlayStation/EA accounts Have tried the following to resolve: - Restart PS5 - Restart Modem/Router - Change DNS settings on PS5 - Clear system cache - Rebuild Database - Unlink PlayStation Network Account from EA account, and re-linked - Uninstall & Reinstall game - Restored License Have noticed a few others have also posted in this forum with the same issue. Is this a known issue with a workaround? Based in New Zealand