Falsely Banned
I purchased early access of Madden 26. Three weeks after playing MUT and getting demolished by players with better cards I decide to give in and buy 12k coins from EA. I purchase a pack and pull a good player. I finally win ONE superbowl and get banned for cheating. I am assuming that I was hacked by the player I was playing but EA will not respond with a LIVE PERSON. When you put in a support ticket, your met with more automation. I am 37 years old. I don’t have time to cheat. I have a full time career and 4 children. Has anyone else experienced this? Very frustrating to have the only football game on the market treat its customers/supporters this way. SMH
Hey Frm850,
If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.
We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. Note this would be separate from normal support tickets as this will need to be reviewed by the ToS team rather than a random advisor, so if you created a regular case it may be worth going through the link above instead to have them review this situation.
