Twitch Drops Haven't worked since Madrid MCS

I haven't received any Twitch drops since the Madrid MCS last month.  I'm missing multiple packs, the Ingram upgrade, and the Waller MCS card.  Already filed two support tickets, and all they've told me is that the devs are "looking into it", but without any kind of timeline on what's gone wrong or when it will be fixed.

I've been getting drops from the streams for the past 8 seasons without any issues before now.  No idea why it started now but it's extremely frustrating and I'd sure like some indication that EA actually cares about how it's impacting their customers.