What to do if I didn't get all my Rookie Premiere's?

Hey everyone, 

Just wanted to let you know that we are currently looking into the reports of missing Rookie Premiere players. 

I'll follow up here and let you know when we've got any updates to share on this. Thank you for bearing with us while we're looking into it. 

Update: 

If you can give that a shot when you have the chance I'd really appreciate it. Please let me know how it goes.