What to do if I didn't get all my Rookie Premiere's?

I did my challenges and sets in madden 25 for the 3 players. And I still have not received them in Madden 26. I’ve gone back and played Madden 25 and logged back into Madden 26 and still have not received them. I’ve also contacted the support team twice and have yet to be contacted back. Getting pretty sick of this.