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Cazares_USMC's avatar
Cazares_USMC
Seasoned Rookie
2 months ago
Solved

Hard Shutoff On PS5

I’ve been battling a strange issue all morning that appears to be specific to Madden NFL 27. Madden 27 seems to be triggering my PS5’s safety shutdown. On multiple attempts, my PS5 has completely po...
crashing
freezing
playstation
  • EA_Shepard's avatar
    EA_Shepard
    1 month ago

    Hey, folks

    The team has made updates, and following the last title update and maintenance, they have deemed this resolved.

    If you run into futher issues with this specific issue, please let us know and steart a new thread so we can track new reports from the community.

    Thanks

KsiZzler00's avatar
KsiZzler00
Rising Veteran
2 months ago

Happened to me once yesterday  on PS5 that I got a year after the console’s release. I pulled power chord out bc I had no other choice & left out for a minute. It did the normal reboot process when shutting it down improperly and it hasn’t happened since. Only time this has ever happened. The noise was very concerning though. 

KsiZzler00's avatar
KsiZzler00
Rising Veteran
2 months ago

PlayStation 5, vertical, performance mode, no SSD, inside media cabinet with door open to prevent overheat and with cooler fan attachment, LG TV less than 3 years old and it happened to me in a menu & not during gameplay 

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