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rschara72's avatar
4 years ago

[Audio, xbox x] awful static and crackeling sound during intro

Product: Madden NFL 22
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Shady Schara
Date/time issue occurred Since launch and Madden 21
What type of issue do you have? Audio Problems
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug When I play Madden and click on the game to enter I get an awful static and crackelimg sound whenever the game is loading in. Then random spikes will occur while on the game itself. This issue is not present on any other games besides Madden 21-22. All other EA games such as FIFA and NHL have been completely fine for me. The sound is awful to listen to and hurts my ears. I have tried numerous things such as restarting Xbox series X, unplugging Xbox, factory resetting, resetting headset, buying new headset, clearing the data on the game and looking up other solutions online but nothing has helped. If this can be resolved it would be greatly appreciated!! This has also been happening over the course of 2-3 headsets now as the issue has again only occurred on both madden 21-22 on the series X
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? Loud crackling and static sound that is very awful to hear. Occurs in the intro song while loading in and sometimes at random while in the game
What do you expect to see? It’s audio
PS4 Crash Reporting: Please copy the text you put in the crash report here.
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Won’t let me send video of issue 

[EDIT: modified thread title to improve clarity/visibility if other players would like to report the same issue]

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