Forum Discussion

slime_g0D0's avatar
3 years ago

Banned for playing against friend mut

Hello ea I was recently banned due to coin distribution which u don’t understand how but it only banned me once I play a competitive game against a friend and I understand it Christmas time and it’s going to be a bit slower but I’m curious what’s the timeframe and do we get any compensations for false bans for our account due to the misunderstanding and missing out on opening our madden mut presents

7 Replies

  • 123re34's avatar
    123re34
    3 years ago
    @slime_g0D0 They wont do anything trust me. Ive spent 4k on madden in the last 12 months and i got a coin distribution ban too. Joke of a company
  • @slime_g0D0 

    We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

    If you think the ban or suspension was a mistake, you will have to contact the ToS team: 

    1. Go to https://help.ea.com/en/contact-us/
    2. Make sure to log in to the account you've been banned or suspended on.
    3. Select the product that your account was banned or suspended from.
    4. Choose your platform.
    5. Select 'Manage my account', then 'Banned or suspended account'.
    6. Fill out any additional details
    7. Click 'Select contact option' at the bottom of the screen.
    8. Click the + sign.
    9. Fill out the attached web form to give us all the details about your ban or suspension.

    Suspension/Sanction related inquires are not handled over Answers HQ

  • chinsrus101's avatar
    chinsrus101
    Hero+
    3 years ago
    @slime_g0D0 You will need to wait patiently for a response. The team is almost always backlogged with appeals and to ensure they are properly and appropriately reviewed it can take up to 30 days.
  • slime_g0D0's avatar
    slime_g0D0
    3 years ago

    That’s crazy 30 days to simply review transaction history is crazy what happens if it’s a false ban I get no rewards and it’s a sorry it was our mistake is crazy after spending money on the game to play then falsely banned for a issue that you guys system had