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MIKEKNOXXX's avatar
MIKEKNOXXX
3 years ago
Solved

can not connect to ea servers

 

Every time I try to play any online mode for Madden 23 I get "in order to access the online features for this title your account on xbox network must be signed in and you must be signed in to the ea servers."

I am hardwired

I have the digital mvp

I can connect to ea on all other games

I have uninstalled and reinstalled the game 5 times. I have reset my console and wifi router. I have connected directly to internet. I have deleted the save file for the game. Nothing has worked and I still get the message.

madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Bub2829 When you have a sec, can you try the following steps and let us know if anything changes?

    Clear your PS4/PS5's cache:  

    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS".   
    • Let the PlayStation fully power down and wait for 30-60 seconds.  
    • Restart the PlayStation.  

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @MIKEKNOXXX When you get a moment could you try running through the following steps and check if you keep getting this message?

    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Bub2829 When you have a sec, can you try the following steps and let us know if anything changes?

    Clear your PS4/PS5's cache:  

    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS".   
    • Let the PlayStation fully power down and wait for 30-60 seconds.  
    • Restart the PlayStation.  
  • BIG_Daddy_BOOOM's avatar
    BIG_Daddy_BOOOM
    Rising Newcomer
    3 years ago

    Xbox one same problem 

    exactly the same 

    it states to click RBUMPER BUTTON TO SIGN IN BUT I NEVER HAD the chance to enter any info

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