Cannot play Madden 17 but have EA Access and bought the game.
I bought Madden 17 earlier today... I can't play the EA Access Trial but I bought the game and have EA Access.
Forum Discussion
12 Replies
worst customer support in history
- EA Worldwide Customer Experience
Note: This email address isn’t monitored or capable of receiving repliesGeneral InfoChat start time Aug 18, 2016 1:08:45 AM EST Chat end time Aug 18, 2016 1:33:12 AM EST Duration (actual chatting time) 00:24:27 Operator Guru Chat Transcriptinfo: Your approximate wait time is 0 minute.
info: You are now ready to chat with Guru.
Guru: Thanks for contacting EA Customer Experience, my name is Guru. How may I assist you today?
you: my ea access is not working for madden 17
Guru: No worries, I am here to help you. I will do my best for you.
you: it will not let me play the game just gives me error code says to wait till release date. there is no option for trial on my xbox
Guru: I would like to inform you that the EA Access is only controlled by Xbox, so I would request you to please contact Microsoft support so that they can fix this issue on the real time.
you: im in a chat with them now
you: and they sent me here
you: i need a code or something on your end its an ea product
Guru: You mean to say that, you contacted Microsoft and they re-directed you to EA, right?
you: yes
Guru: NO worries, let me discuss with My supervisor please.
Guru: please allow me a moment so that I can look into this issue.
you: there is usually maybe a code of some sort or something. it is not giving me an option to even play the trial. so i paid for a service i can not even use
Guru: Thank you for waiting. I really appreciate your patience.
Guru: As per discussion with my supervisor, I am really sorry to say this but we do not have the control over EA Access I would request you to please contact any tenure advisor or higher authority of Microsoft support.
Guru: However You can wait for sometime possibly the issue would be fixed automatically.
you: i am in a chat with one right now
you: how is that any help
you: can i talk to a supervisor
you: how do u not have control over an ea product im confused
Guru: I already discussed with the supervisor and after discussion I am providing you the information.
you: that was not a response can i call a supervisor
you: or chat with one
Guru: Okay, I am going to provide you the contact number of the phone support executive so that you can directly call to them.
you: or billing to cancel and refund my money for a service that is not working and the support is lacking
Guru: May I know the country you are chatting from?
you: united states
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Guru: We do have the special facility for the USA players of arranging a call back, may I have your contact number please?
you: 5852909081
Guru: Thank you so much, as the chat session would finished, you will receive the call back.
Guru: It's my pleasure to help you, .
It's really nice been to chat with you ! Please let me know if anything else I can do for you.
you: yea actually fix my problem
Guru: NO worries, I would me more than glad if your issue is fixed.
Guru: Would there be anything else I may assist you with today?
you: my issue is not fixed i still have no access to a service i paid for
you: i would like my money back and to cancel my serviceGuru: I can understand, I would request you to disconnect the chat and you will receive the call back.
- Wow!!! I'm having the same issue. I keep seeing the message I must wait for release. I go through EA access and choose madden 17 then choose game details. I see an option for play and every time I press play is says wait.
EA_AndyEA Staff (Retired)
@516Royalty @randallc @kamm2424 @fournallen - Are you having troubles downloading or actually getting into the game?
There was an issue with access for some people but if you go to EA Access itself now the tile may still say "coming soon" but when you click on that it'll take you to the store to download the game.
- Andy -
- No still not working. You guys punished those people who pre ordered and pre downloaded their games. Makes sense from EA, thanks for stealing my money
- To make it worse your support and handling of the matter is absolutely ridiculous. No help or information what so ever. Just have to pray it's fixed with time or response is to wait. This is a product we paid for and can not use.
- @EA_Andy I am having the same issue. Tried uninstalling and reinstalling, tried changing time zones on my Xbox, but for some reason it still won't work. Very disappointing, some of my friends that bought the game and EA Access way later than I did are online playing it now. Doesn't seem right
Not an error message, just says
"You're too early
We know you really want to get started, but you'll have to wait a bit longer. Check the store for the launch date" - I am not able to play the game. I was able to download it a while ago, but even though I have EA Access it still won't let me play. Same issues Kamm is having
