Madden 18 - The requested league is temporarily unavailable, We apologize...

@EA_Blueberry :

• I cannot connect to my old franchise (but I am able to view it in the “Load Franchise” screen
• I am able to access a new franchise if i create one

My gamer tag is stizmarkie, the league name is stizmarkie_2 and I’m on PS4

Thanks!

@EA_Blueberry 

I cannot connect to previous franchises

as stated many pages ago, I can connect to a new franchise

Maybe one day this will get fixed. Glad you and yours are recovering from COVID

Once again @EA_Blueberry has pulled a fast one. Four days ago he threw a faint glimmer of hope by wanting information from us, which many of us provided, only for him to remain silent without so much as a "I don't have an update for you, sorry". Nope, keep throwing us the bones to try to keep us at the heels of EA and avoid any follow up...........

Maybe someone has the covid variant from south africa now......  Maybe the one programmer working on this took the week off because its national peppermint patty day.

....who thought i would level up to apprentice in the ridiculous circa 1996 support boards at EA.

@balddonnieis pounding his chest in pride and a sign of strength at his XP40!

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@ThorVader wrote:

Maybe someone has the covid variant from south africa now......  Maybe the one programmer working on this took the week off because its national peppermint patty day.

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I'm not sure what we have over here in this household but I've been dealing with a personal situation myself with family being sick and homeschooling. Let me tell you, working from home with kids learning virtual schooling at a very young age for the first time is not an easy task. I'm quite impressed with the Madden's team work having to manage work life balance throughout this year when facing circumstances I know many have faced. Keep in mind that in order to deliver an amazing product you need pieces from different departments to come together. When people have to start calling out sick due to COVID or have other distractions at home come into play, it can throw off schedules where in the past you were working at a higher efficiency level. 

I came back today and unfortunately have to do reporting, attend meetings, and other various tasks before taking more days off. As of right now, there are no new updates. We are continually reaching out to the team and it's still being worked on. I'll keep you all informed next week when I return and again, I'm sorry you've been unable to access your existing Cloud Franchises and value your patience. 

@EA_Blueberry I came back today and unfortunately have to do reporting, attend meetings, and other various tasks before taking more days off. As of right now, there are no new updates. We are continually reaching out to the team and it's still being worked on. I'll keep you all informed next week when I return and again, I'm sorry you've been unable to access your existing Cloud Franchises and value your patience. 

Translation - You are so unimportant to EA that you only get one point of contact and there are so many things here at EA that are way, WAY more important than you Madden 18 cry babies...

Hey Blueberry,

Has there been any internal discussion about a make-good for this? Some of us have lost hundreds+ of hours and years of commitment to these franchises.

@EA_BlueberrySorry to hear what you're going on at your home. And your first couple of paragraphs would be fine if you were just a mod on a random forum. But you're a paid community interface and if you are going through all of these things then it is best for EA as an employer to give you the time off you need. Which seems to be the case with your new schedule.

However, EA owes it to us as customers to assign another individual who can communicate with us on a more regular basis. They also owe it to us to bring in additional resources to work on this bug if not 24/7, then at least 8 hours a day. We know that they haven't done the former and we're pretty certain they're not doing the latter.

Again, if the franchises are irrevocably lost we deserve to know that as well to not waste our time anymore on these boards, or our money on any future EA games.